Placing an Order
Sort our DOXIE FAQ-HELP by interest:
Credit Card Issues
1. Input credit card information correctly:
- Do not use spaces, dashes or other characters when placing in your CC #.
- Please make sure the expiration date and security code are exact.
- Please place name as shown on card into the appropriate field.
2. Check Firewall and/or Security Settings
If you trying to access your account from work or a public computer (located in a library for example), please be advised that some companies/organizations may have adjusted their security settings to block potentially hazardous websites. Accessing the Dachshund Treasures site while Firewall & security settings are set to "High" can disrupt many basic functions of the site, including the checkout process. If your computer accesses the web through a business intranet, please ask the computer's IT Administrator to add our webpage as a "trusted site."
If you are using your own connection, make sure that your individual security settings are adjusted to Medium (or default) and that Dachshund Treasures.com has been added as a "trusted site."
3. Multiple Failed Attempts Processing a Credit Card Transaction
If you have tried to process your transaction with the same credit card two or more times, and your order has failed to be completed...then there is a good chance that your Credit Card has been locked out by our system as a precautionary measure. We do this as a means to safe guard your card from being used fraudulently in the general order process.
What can you do in this case?
- Try placing your order with a different credit card
- Wait for 24 hours (for the system to clear) and try again with the same card
To maintain the integrity of our online shop, we ask that you utilize our online ordering process so that you may fully review and approve your purchase before proceeding with the order. This may seem like a bit of a nuisance for folks who are used to placing orders over the phone, but we do this so that each customer receives exactly the products they have authorized through the checkout process.
If you need assistance placing your order on the website or have questions about a particular product, please contact customer service at (954) 434-8277. If we are unavailable, please leave a detailed message and your call will be returned within 24 hours.
We intend to earn your trust and respect by being straight forward and honest. All our transactions are conducted in a secured and safe environment.
We have a physical presence in Florida. Orders shipping inside Florida state are subject to sales tax. Tax rates are based on the shipped to address.
Your credit card transactions are 100% secure. Period. Our secure server software (SSL) is the industry standard for encrypting all payment information. Your data will arrive privately and unaltered to our server and no one will gain access to your personal information.
Yes, you can proceed to checkout without creating an account. By choosing this option none of your user information will be kept in our records, and you will not be able to review your order status, nor keep track of your previous orders.